That's right, I must be one of the 0.00001% of Americans who were actually wowed by their bank's customer service. Yes, this actually happened to me last week.
I walked into my bank branch to close one account and add the money in that account to another account that we have. Simplifying our finances is one of our goals this year.*
photo © 2009 Alan Cleaver | more info (via: Wylio)
Not only was the bank manager happy to make the change, he invited me into his office to sit comfortably while he was doing that for me. On top of that, he noticed that we had a pretty low-interest savings account and asked me if I wanted one with better terms, but no additional service fees.
Of course I did!
I was delighted that he was willing to proactively make a change for me, and within minutes, I not only had gotten what I came for, I'd also gotten more than I expected.
Where do I bank? Do you want to know? Should I name companies who provide me with great service, like I did in my Discover card post the other week, or leave them anonymous? I'd love to hear your thoughts on this.
* If you want help clarifying goals, one way to get there is to try Sonja Lyubomirsky's "Best Possible Selves" exercise.
What companies have wowed you lately?