Your Business and Mobile Users

So you're feeling pretty good about your multi-channel strategy - you're using a good mix of social, PR, advertising, online, mail, and whatever else you can think of.

Then, like lots of people, you find out from the nice folks at Pew Internet that half of adult cell phone users have apps on their phones. That rate has doubled in the past two years and will likely continue to increase as people trade in their old phones for new smartphone devices.

Android. Flickr user osde8info.

Crap, you say. Another channel to manage? But I'm already customizing content for so many channels. I just can't take on anything else!

Not to worry, you're going to be OK. Here's what to do:

1) Just because people are using apps, doesn't mean you have to invest in your own mobile app. Just make sure you're available to mobile users in a variety of ways, like, for example:

2) Be available on popular check-in apps, like Foursquare. You want to be findable and sharable.

3) People do a lot of comparison shopping on their smartphones while they are shopping in your store, so make sure your prices are available on comparison shopping apps like Price Check and RedLaser.

4) People also look for restaurants, coffee shops, bars, and other hangouts using their phones, and check reviews on the way, so if you have this kind of venue, make sure you're findable on Yelp and Urban Spoon.

5) Last but not least, make sure your site is optimized for mobile. If you're going to invest in mobile, this is where your dollars should go, long  before you develop your own app, which you might not even need.

Still going crazy with too many channels? Drop me a line. I can help.

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